Refund Policy
At MyKavi, we understand that sometimes a product may not meet your expectations or you may simply change your mind. That's why we have a straightforward refund policy in place to ensure your satisfaction.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all our products. If you are not completely satisfied with your purchase, you have 30 days from the date of delivery to request a refund.
Conditions for Refund
In order to be eligible for a refund, the following conditions must be met:
- The product must be in its original packaging and in unused condition.
- The product must be returned within 30 days of delivery.
- You must provide proof of purchase, such as the order number or receipt.
Refund Process
To request a refund, please contact our customer support team at support@mykavi.com. Provide them with your order details and the reason for your refund request. Our team will guide you through the process and provide you with a return authorization number.
Once your return is authorized, you will be responsible for shipping the product back to us. Please ensure that the product is securely packaged to avoid any damage during transit.
Once we receive the returned product and verify its condition, we will initiate the refund process. Please note that it may take up to 7 business days for the refund to be processed and reflected in your account.
Non-Refundable Items
There are certain items that are not eligible for a refund. These include:
- Gift cards
- Downloadable software or digital products
- Personalized or customized items
Exchanges
If you would like to exchange a product for a different one, please follow the refund process mentioned above and place a new order for the desired item.
Contact Us
If you have any further questions or need assistance with our refund policy, please don't hesitate to contact our customer support team using our in store built contat system. We are here to help!